Streamlined IT services, Delivered with Precision
“The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena and has become a competitive differentiator for IT service delivery” – APMG International. Our experts can help organizations align the technology with organization business goals in defining processes based on IT Service Best practices and standards such as ISO 20000-1:2018 and ITIL. We follow a process-based approach where our consultants perform the gap assessment to identify bottlenecks and defects in the existing practice and develop consulting solutions to mitigate them to reach higher levels of process maturity and continual improvement. ISO 20000 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements. Implementing ISO 20000:2011 helps the IT department to deliver more quality and consistent IT services with continuous improvement both to those within the organization and to its customers.
Assess the maturity of your ITSM Processes
Document IT Service Management Processes, based on best practices
Perform an Internal Audit of your IT Service Management
Implement IT Service Management standards in your organization
Help you to achieve ISO certification
Implement and audit
The IT department of each organization is a business driver and no longer a business enabler. Hence the department is required to have an adequate level of maturity to deliver IT services to meet the business goals. Processa consultants have devised solutions that make use of a customized diagnostic tool that aids in performing the maturity assessment as per ISO 20000-1:2018 in an objective manner. We help customers streamline and improve their IT Service Management by developing and adhering to IT Service Management standards and best practices such as ISO 20000:2018 and ITIL.
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Take the first step toward securing your IT infrastructure and streamlining your service management.Our experts at Processa are ready to assess your current setup and guide you with tailored solutions that align with your business goals.
