Streamlined IT services, Delivered with Precision
“The adoption of ISO/IEC 20000 has grown quite rapidly in the international arena and has become a competitive differentiator for IT servicOur expere delivery” – APMG International. At Processa Inc., we are a trusted IT Service Management Consultancy in UAE, helping organizations align the technology with organization business goals in defining processes based on IT Service Best practices and standards such as ISO 20000-1:2018 and ITIL.We follow a process-based approach where our consultants perform the gap assessment to identify bottlenecks and defects in the existing practice and develop consulting solutions to mitigate them to reach higher levels of process maturity and continual improvement.
ISO 20000 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.Implementing ISO 20000:2011 helps the IT department to deliver more quality and consistent IT services with continuous improvement both to those within the organization and to its customers.
Assess the maturity of your IT Service Management (ITSM) processes with expert consultants.
Document IT Service Management processes based on ISO 20000 and ITIL best practices.
Perform an internal ITSM audit to ensure compliance with ISO 20000 and continual improvement.
Implement IT Service Management standards and frameworks aligned with ISO 20000-1:2018.
Get expert guidance to achieve ISO 20000 certification with our IT Service Management Consultancy in UAE.
Implement and audit
As a professional IT Service Management Consultancy in UAE, Processa recognizes that today’s IT departments act as business drivers, not just enablers. Achieving higher maturity levels is essential for delivering efficient, value-driven IT services.
Our consultants use a customized diagnostic tool to perform objective maturity assessments based on ISO 20000-1:2018. We help organizations streamline and strengthen their IT Service Management (ITSM) frameworks by adhering to globally accepted standards and best practices such as ISO 20000:2018 and ITIL.
Processa Information Technology Consultancy delivers expert cybersecurity, data privacy, and compliance services across the UAE, KSA, Bahrain, Canada, USA, and India. We help organizations strengthen information security, achieve ISO certification, and maintain global compliance standards.
Explore our FAQs to learn how Processa ensures your business stays secure and compliant.
IT Service Management (ITSM) is the process of designing, delivering, managing, and improving the IT services an organization provides to its users. It ensures that IT systems are aligned with business goals, enhancing efficiency and service quality.
Partnering with an experienced IT Service Management Consultancy in UAE helps businesses streamline IT operations, reduce downtime, and improve service delivery. It also ensures compliance with international frameworks such as ISO 20000 and ITIL best practices.
Processa Inc offers end-to-end IT Service Management Consultancy in UAE, including gap assessments, process documentation, ISO 20000 implementation, internal audits, and support for certification. We help organizations enhance process maturity and achieve continual improvement.
ISO 20000 certification demonstrates that your organization follows globally recognized ITSM standards. It helps improve service quality, build customer trust, and optimize IT processes for efficiency and business alignment.
Our consultants guide organizations through every stage — from assessment and process design to implementation and audit — ensuring compliance with ISO 20000-1:2018 and ITIL frameworks. As a trusted IT Service Management Consultancy in UAE, we focus on practical, measurable improvements.
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Take the first step toward optimizing your IT operations with a leading IT Service Management Consultancy in UAE.
Our experts at Processa Inc are ready to assess your current setup and guide you with tailored solutions that align with your business goals and compliance standards.
